The Client |
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The client is a prominent commercial vehicle rental company based in Singapore, established in 2012, specializing in providing flexible rental solutions for businesses and individuals across industries like logistics, construction, and transportation. The company operates a well-maintained fleet of vans, trucks, and lorries, offering both short-term and long-term rentals to meet the diverse needs of its clients.
With a focus on customer service, the company has built a solid reputation for its reliability and flexibility, making it a preferred partner for businesses seeking commercial transportation solutions. As demand for its services grew, the client recognized the need to automate and digitize its operations to improve scalability, enhance customer experience, and explore new market opportunities in the emerging vehicle-sharing economy.
With a focus on customer service, the company has built a solid reputation for its reliability and flexibility, making it a preferred partner for businesses seeking commercial transportation solutions. As demand for its services grew, the client recognized the need to automate and digitize its operations to improve scalability, enhance customer experience, and explore new market opportunities in the emerging vehicle-sharing economy.
How RIC Helped |
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Grant Secured:
RIC assisted the client in securing the Enterprise Development Grant (EDG) to develop a mobile-first platform designed to enhance the vehicle rental experience, integrate vehicle-sharing capabilities, and eventually expand into the electric vehicle (EV) rental market. The project received a SG$245,000 grant, covering 80% of the costs for platform development and the integration of automated rental management systems.
Scope of RIC’s Consulting and Advisory Services:
RIC scoped and prepared the full project proposal, incorporating:
RIC assisted the client in securing the Enterprise Development Grant (EDG) to develop a mobile-first platform designed to enhance the vehicle rental experience, integrate vehicle-sharing capabilities, and eventually expand into the electric vehicle (EV) rental market. The project received a SG$245,000 grant, covering 80% of the costs for platform development and the integration of automated rental management systems.
Scope of RIC’s Consulting and Advisory Services:
RIC scoped and prepared the full project proposal, incorporating:
- Process Audit and Optimization: RIC conducted a comprehensive audit of the client’s existing processes, identifying opportunities for automation and optimization, particularly in areas like booking systems, vehicle management, and payment processing.
- Mobile Platform Design and Implementation: We designed and developed a mobile platform that enables users to book vehicles, track rentals in real-time, and access payment history and invoices through a seamless, user-friendly interface.
- Integration of Vehicle Sharing: RIC facilitated the integration of vehicle-sharing features to allow for on-demand rentals, catering to a growing customer base interested in flexible rental models.
- Training and Adoption Support: We provided training for both the client’s internal staff and customers to ensure smooth adoption and effective utilization of the new system.
Outcomes |
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- Increased Productivity: The transition to a mobile-first platform led to a 132.5-hour reduction in weekly manual tasks, achieving a 68.8% decrease in time spent on activities such as booking management, invoice generation, and customer communication.
- Revenue Growth: The introduction of vehicle-sharing functionality and on-demand rentals generated SG$2 million in additional revenue within the first year, with projected 15% annual growth.
- Cost Savings: The platform allowed the client to optimize fleet utilization, reducing operational costs by 30%, contributing to higher profitability and improved resource management.
- Expansion into the EV Market: The scalability of the platform set the foundation for the client’s entry into the electric vehicle rental market, aligning with sustainability trends and positioning them as a forward-thinking leader in the sector.
- Enhanced Customer Satisfaction: The automation of key processes improved customer satisfaction by providing real-time updates on vehicle availability and rental status, reducing wait times and improving service quality.
Throughout this journey, RIC worked hand-in-hand with the client, ensuring the project was not only fundable but also executable and aligned with long-term business goals. Our ability to understand both the science and the strategic roadmap of the client’s innovation was instrumental in delivering success.
This case exemplifies how RIC enables high-potential businesses to bridge the gap between operational efficiency and technological advancement. Our end-to-end consulting, grant expertise, and technical fluency make us the ideal partner for firms looking to turn digital transformation investments into scalable, globally competitive solutions.