The Client |
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The client is a well-established law firm in Singapore specializing in conveyancing, corporate law, and litigation services, offering expert legal assistance to individuals, businesses, and corporations across Singapore. The firm operates with a team of over 60 employees and has earned a strong reputation for its expertise in property transactions, corporate governance, and dispute resolution.
Recognizing the need to modernize their case management and client onboarding processes, the client sought a way to enhance operational efficiency while ensuring high levels of compliance and client service. With increasing business demands, the firm decided to digitize its operations to streamline daily workflows and improve the overall experience for both their clients and staff.
Recognizing the need to modernize their case management and client onboarding processes, the client sought a way to enhance operational efficiency while ensuring high levels of compliance and client service. With increasing business demands, the firm decided to digitize its operations to streamline daily workflows and improve the overall experience for both their clients and staff.
How RIC Helped |
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Grant Secured:
RIC assisted the client in securing the Enterprise Development Grant (EDG) to implement a custom ERP system to automate various internal operations. The grant awarded SG$66,000, covering up to 70% of the project costs, enabling the firm to transition from manual processes to a modern, integrated digital system.
Scope of RIC’s Consulting and Advisory Services:
RIC scoped and prepared the full project proposal, incorporating:
RIC assisted the client in securing the Enterprise Development Grant (EDG) to implement a custom ERP system to automate various internal operations. The grant awarded SG$66,000, covering up to 70% of the project costs, enabling the firm to transition from manual processes to a modern, integrated digital system.
Scope of RIC’s Consulting and Advisory Services:
RIC scoped and prepared the full project proposal, incorporating:
- Needs Analysis and Process Mapping: RIC conducted an in-depth needs analysis of the client’s existing manual workflows and identified key areas where automation could be implemented, particularly in client onboarding, case management, and billing.
- ERP Solution Design and Customization: We assisted in the selection and customization of an ERP solution tailored to the client's legal services. This included modules for case tracking, billing, document management, and financial reporting.
- System Implementation and Staff Training: RIC managed the entire implementation process, overseeing data migration, integrating the ERP system with existing tools, and providing training for staff on how to effectively use the new system to improve efficiency.
- Change Management: RIC also provided change management support to help employees adapt to the new workflows, ensuring smooth adoption and minimal disruption.
Outcomes |
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- Time Savings and Increased Efficiency: The implementation of the ERP system led to a 57.6% reduction in manual tasks, saving over 22,152 hours annually in client tracking, billing, and document management.
- Improved Client Experience: The digitization of processes allowed for faster client onboarding and real-time updates, improving client communication and satisfaction. The firm could now provide clients with accurate, up-to-date case status information at all times.
- Cost Savings: The new system led to an annual cost savings of SG$199,000, with the firm eliminating the need for extensive manual administrative work, thus freeing up resources for other growth initiatives.
- Scalability: The ERP system provided the foundation for the firm to handle larger volumes of clients and cases, enabling the firm to grow without increasing operational complexity.
- Enhanced Compliance and Reporting: With the automation of key workflows, the firm improved regulatory compliance and enhanced their ability to generate financial and operational reports quickly and accurately.
Throughout this journey, RIC worked hand-in-hand with the client, ensuring the project was not only fundable but also executable and aligned with long-term business goals. Our ability to understand both the science and the strategic roadmap of the client’s innovation was instrumental in delivering success.
This case exemplifies how RIC enables high-potential businesses to bridge the gap between operational efficiency and technological advancement. Our end-to-end consulting, grant expertise, and technical fluency make us the ideal partner for firms looking to turn digital transformation investments into scalable, globally competitive solutions.