The Client |
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The client is a distinguished asset management firm based in Singapore, specializing in providing bespoke investment solutions for high-net-worth individuals, family offices, and institutional investors. The firm manages over USD 1.3 billion in assets and offers a range of services, including multi-asset portfolio management, family wealth structuring, and access to private equity and alternative investments. The firm’s services are known for their personalized approach, ensuring each client's portfolio aligns with their specific financial goals.
With a growing global client base and expanding operations, the client sought to digitize their fund management operations to enhance efficiency, client experience, and data-driven decision-making. The firm needed a comprehensive digital solution to integrate all aspects of their fund management, client reporting, and internal operations into a unified system.
With a growing global client base and expanding operations, the client sought to digitize their fund management operations to enhance efficiency, client experience, and data-driven decision-making. The firm needed a comprehensive digital solution to integrate all aspects of their fund management, client reporting, and internal operations into a unified system.
How RIC Helped |
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Grant Secured:
RIC assisted the client in securing the Enterprise Development Grant (EDG) to implement a custom ERP system to automate various internal operations. The grant awarded SG$66,000, covering up to 70% of the project costs, enabling the firm to transition from manual processes to a modern, integrated digital system.
Scope of RIC’s Consulting and Advisory Services:
RIC scoped and prepared the full project proposal, incorporating:
RIC assisted the client in securing the Enterprise Development Grant (EDG) to implement a custom ERP system to automate various internal operations. The grant awarded SG$66,000, covering up to 70% of the project costs, enabling the firm to transition from manual processes to a modern, integrated digital system.
Scope of RIC’s Consulting and Advisory Services:
RIC scoped and prepared the full project proposal, incorporating:
- ERP Solution Design: RIC worked closely with the client to define the scope and requirements for a customized ERP solution, ensuring it would meet their needs for client relationship management (CRM), fund accounting, and real-time reporting.
- Technology Evaluation: We assisted in selecting the right ERP platform, which would integrate seamlessly with the firm’s existing tools and provide real-time data analytics, enabling better decision-making and more accurate client reporting.
- Implementation and Integration: RIC guided the implementation of the ERP system, overseeing data migration, system integration, and workflow reengineering, to ensure a smooth transition from legacy systems to the new, automated solution.
- Training and Ongoing Support: RIC provided staff training to ensure the team could leverage the full capabilities of the new system, and offered ongoing support to address any issues post-implementation.
Outcomes |
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- Enhanced Operational Efficiency: The implementation of the ERP system allowed the firm to reduce manual tasks by 60%, saving over 500 hours annually in fund accounting, portfolio management, and reporting processes.
- Improved Client Reporting: The firm can now generate real-time portfolio updates and performance reports, significantly improving the client experience by providing accurate, up-to-date information at any time.
- Cost Savings: The automation of previously manual processes resulted in SG$150,000 in annual cost savings, allowing the firm to reinvest those resources into further growing their investment offerings and enhancing client relationships.
- Scalability: With the new ERP system, the firm is now able to manage increased client portfolios, new assets, and complex investments, scaling their operations to handle future growth without sacrificing operational quality.
- Compliance and Risk Management: The new system improved regulatory compliance, allowing the firm to easily track and report on financial transactions, investment performance, and audit trails, reducing the risk of errors and enhancing internal controls.
Throughout this journey, RIC worked hand-in-hand with the client, ensuring the project was not only fundable but also executable and aligned with long-term business goals. Our ability to understand both the science and the strategic roadmap of the client’s innovation was instrumental in delivering success.
This case exemplifies how RIC enables high-potential businesses to bridge the gap between operational efficiency and technological advancement. Our end-to-end consulting, grant expertise, and technical fluency make us the ideal partner for firms looking to turn digital transformation investments into scalable, globally competitive solutions.