The Client |
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A pioneering technology company in the telecommunications industry, this client is recognized as Asia’s first fully digital telco and a global SaaS disruptor with operations across Singapore, Taiwan, Australia, Indonesia, and Japan. With a mission to modernize telco infrastructure, the firm has partnered with top-tier global operators—including Japan’s second-largest telco—and is backed by leading investors such as Sequoia Capital, EDBI, and Warburg Pincus.
Their proprietary tech platform, a cloud-native telco operating system, has demonstrated remarkable outcomes:
With ambitions to scale its platform globally, the company embarked on a transformational journey to build the world’s first vertical Telco SaaS platform—a move that positions it as a leader in a projected US$11 billion industry by 2025.
Their proprietary tech platform, a cloud-native telco operating system, has demonstrated remarkable outcomes:
- Launched in multiple countries within weeks—a feat that redefines digital transformation speed in telco.
- Enabled 9-figure revenue models with lean infrastructure.
- Achieved Net Promoter Scores (NPS) exceeding 40, setting industry benchmarks in customer satisfaction.
With ambitions to scale its platform globally, the company embarked on a transformational journey to build the world’s first vertical Telco SaaS platform—a move that positions it as a leader in a projected US$11 billion industry by 2025.
How RIC Helped |
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Grant Secured
RIC successfully supported the client in securing an Enterprise Development Grant (EDG) from Enterprise Singapore, with over S$7 million in grant funding approved, covering up to 60% of the project costs.
Scope of RIC’s Advisory and Consulting Work
RIC played a critical role in framing, articulating, and aligning this landmark transformation project with Enterprise Singapore’s funding criteria. Our team delivered a detailed project proposal encompassing:
Given the deep-tech nature of the project—ranging from infra-as-code (IaC) automation for “Telco in a Day” to machine learning applications for 5G slicing—our ability to navigate and articulate complex concepts was instrumental in securing strong agency buy-in.
RIC successfully supported the client in securing an Enterprise Development Grant (EDG) from Enterprise Singapore, with over S$7 million in grant funding approved, covering up to 60% of the project costs.
Scope of RIC’s Advisory and Consulting Work
RIC played a critical role in framing, articulating, and aligning this landmark transformation project with Enterprise Singapore’s funding criteria. Our team delivered a detailed project proposal encompassing:
- End-to-end project scoping: Worked with engineering leads to define the roadmap to transform the client's telco OS into a modular, scalable SaaS platform deployable worldwide.
- Technology and business analysis: Outlined the strategic transition from a digital telco operator to a SaaS provider, and mapped out the technical milestones required for platformisation, 5G readiness, and rapid market entry
- Financial modeling and manpower planning: Evaluated cost components and forecasted the hiring of over 70 Singapore-based tech roles, with an estimated headcount investment of over S$11M.
- Implementation and execution planning: Delivered a timeline-based rollout plan for new features such as “Netflix-like billing,” “Churn Prediction,” and “CI/CD DevOps automation”.
- Impact quantification: Showcased expected revenue growth of 69.2% YoY, and an expansion from 4 to 6 countries within one year, with potential to reach 100 global telco clients.
Given the deep-tech nature of the project—ranging from infra-as-code (IaC) automation for “Telco in a Day” to machine learning applications for 5G slicing—our ability to navigate and articulate complex concepts was instrumental in securing strong agency buy-in.
Outcomes |
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With the grant secured and execution underway, the client has achieved or is on track to realize several high-impact outcomes:
Throughout the project lifecycle, RIC remained a close partner to the client— supporting implementation, preparation of final reports, ensuring grant compliance, and driving outcomes beyond funding. Our collaborative approach and technical fluency ensured that the client was able to not only secure the grant but also deliver on its ambitious transformation agenda.
This engagement exemplifies how RIC brings together grant strategy, deep technical understanding, and rigorous consulting to support bold, high-impact ventures. By helping one of Asia’s most ambitious tech companies navigate a pivotal transition, we demonstrated our ability to align public support with private innovation.
- Successful Productisation of a Global SaaS Offering: A fully productised version of their novel platform is being prepared for export to telcos worldwide, enabling partners to launch their own digital telco services in record time— some within a day.
- Major Expansion of Local Tech Talent: Close to 70 new Singapore-based tech hires have been onboarded, contributing to the national innovation and employment agenda.
- Global Deployment Milestones: The enhanced platform is being actively rolled out to strategic markets, including Japan and beyond, with interest from major telco incumbents globally.
- Cost Savings and Scalability: New infrastructure provisioning tools and development environments have slashed the time and cost of entering new markets.
- SaaS Revenue Growth: Early B2B engagements with major players signal a shift from traditional telco operations to a high-margin, globally scalable SaaS model.
Throughout the project lifecycle, RIC remained a close partner to the client— supporting implementation, preparation of final reports, ensuring grant compliance, and driving outcomes beyond funding. Our collaborative approach and technical fluency ensured that the client was able to not only secure the grant but also deliver on its ambitious transformation agenda.
This engagement exemplifies how RIC brings together grant strategy, deep technical understanding, and rigorous consulting to support bold, high-impact ventures. By helping one of Asia’s most ambitious tech companies navigate a pivotal transition, we demonstrated our ability to align public support with private innovation.