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SUCCESS CASE
How a Law Firm Secured S$66K to Digitise Legal Operations
RIC helped an established Singapore law firm secure grant support to digitise conveyancing, client management, finance, HR, and operational workflows.
CATEGORY
Enterprise Digitalisation
CLIENT TYPE
Legal services / conveyancing and corporate legal services
GRANT TYPE
Enterprise Development Grant support
FUNDING SECURED
S$66,000
About the Client and Project
Client Profile
The client is a leading Singapore law firm specialising in conveyancing and corporate legal services. It had an established operating base and needed stronger systems to manage high-volume legal workflows, client interactions, internal administration, finance, HR, and process visibility.
Project Nature
The project involved digitising and optimising the law firm’s core operations. Key areas included property conveyancing operations, process analytics, human resource management, finance, and client relationship management. The project aimed to reduce manual administrative work, improve workflow visibility, standardise internal processes, strengthen client service quality, and create a more scalable operating model for the firm.
Funding Objective and Challenge
Funding Objective
The funding objective was to support the firm’s enterprise digitalisation and process optimisation project through government grant support. The project focused on reducing manual handling, improving productivity, strengthening client management, and creating more integrated workflows across legal operations, HR, finance, and internal management functions.
The Challenge
The client was an established Singapore law firm specialising in conveyancing and corporate legal services. As its operations grew, the firm needed a more scalable way to manage client matters, property conveyancing workflows, finance, HR, client relationship management, and process visibility. The challenge was to frame the project as a proper enterprise digitalisation and workflow transformation initiative, not simply a legal software purchase. The grant case had to show how digitisation would improve productivity, service professionalism, staff retention, and workflow efficiency across the firm.
How RIC Supported the Client
RIC supported the client in structuring and securing grant support for its legal operations digitalisation project.
RIC’s support included:
• Mapping manual workflows across property conveyancing, client management, finance, HR, and internal operations.
• Identifying process bottlenecks and areas where digitalisation could reduce administrative effort.
• Framing the project around enterprise-wide workflow optimisation instead of standalone software adoption.
• Structuring the grant narrative around productivity improvement, workflow efficiency, service professionalism, and staff retention.
• Helping define the digitalisation scope across property conveyancing operations, process analytics, human resource management, finance, and client relationship management.
• Supporting the client in preparing the grant submission and project justification.
• Translating legal-sector operational pain points into measurable business impact.
RIC’s role was to help the firm convert a broad operational transformation need into a fundable digitalisation case with clear productivity and client service outcomes.
Outcome
FUNDING SECURED
S$66,000
The client secured S$66,000 in grant support to digitise and optimise key legal operations. The project transformed workflows across property conveyancing, process analytics, HR, finance, and client relationship management. It also improved staff retention, increased service professionalism, and strengthened the firm’s ability to manage client and workflow efficiency at scale.
What This Means for Similar Companies
For professional services firms, digitalisation grants are strongest when the project improves the actual operating model, not just the software stack. Law firms, accounting firms, consultancies, and advisory businesses should frame digital transformation around workflow standardisation, time savings, client service quality, staff retention, and management visibility. This case shows that even people-driven services can build scalable operating infrastructure when repetitive administrative and client management workflows are properly digitised.
