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Privacy Policy
Last updated: 14 Jul 2026
1. Introduction
Real Inbound Consulting Pte. Ltd. (“RIC”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data you provide to us.
This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit our website, submit an enquiry, complete a form, communicate with us, or engage us for our services.
This Privacy Policy applies to our website at www.realinboundconsulting.com and any related online forms, contact channels, enquiry forms, or digital interactions operated by RIC.
By using our website or providing personal data to us, you agree to the collection, use and disclosure of your personal data in accordance with this Privacy Policy.
2. Personal Data We May Collect
Personal data refers to data about an individual who can be identified from that data, or from that data together with other information that we have or are likely to have access to.
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Depending on how you interact with us, we may collect personal data including:
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Name
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Job title
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Company name
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Email address
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Phone number
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Country or location
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Company details provided through enquiry forms
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Project information submitted to us
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Grant or funding-related information shared with us
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Information contained in emails, WhatsApp messages, meeting notes, documents or attachments you provide
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Website usage data, cookies, device information, IP address and browser information
If you submit information on behalf of your company, employees, directors, shareholders, vendors or other third parties, you should ensure that you are authorised to provide such information to us.
3. How We Collect Personal Data
We may collect personal data when you:
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Visit our website
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Submit a contact form, enquiry form or grant assessment form
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Subscribe to our updates or newsletters
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Email, call, WhatsApp or otherwise communicate with us
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Provide documents or information for grant assessment, advisory work, proposal preparation, claims or related services
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Attend meetings, webinars, events or consultations with us
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Interact with our content, advertisements or online campaigns
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Use any digital platform, tool or form operated by or on behalf of RIC
We may also collect information from publicly available sources, business directories, government portals, professional networks, referrals, partners or third-party service providers where permitted by law.
4. How We Use Personal Data
We may use personal data for the following purposes:
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To respond to enquiries and requests
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To assess whether your company or project may be suitable for grants, incentives or advisory support
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To provide consulting, grant advisory, proposal development, claims support, compliance support or related services
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To prepare proposals, engagement documents, reports, submissions, claim documents or advisory materials
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To communicate with you about your enquiry, project or engagement
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To arrange meetings, calls, consultations or follow-ups
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To verify company, project, eligibility or funding-related information
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To manage client relationships and service delivery
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To improve our website, services, forms, content and user experience
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To send relevant updates, insights, event invitations or marketing communications, where permitted
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To comply with legal, regulatory, contractual, accounting, audit or administrative obligations
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To protect our rights, interests, security and business operations
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For any other purpose that is reasonably related to the above or for which you have provided consent
5. Marketing Communications
We may use your contact details to send you updates, insights, event invitations, grant-related information or other materials that may be relevant to your business.
You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails, replying to us, or contacting us using the details below.
Even if you opt out of marketing communications, we may still contact you regarding ongoing enquiries, engagements, administrative matters, contractual obligations or service-related communications.
6. Cookies and Website Analytics
Our website may use cookies, analytics tools and similar technologies to improve website performance, understand visitor behaviour, remember user preferences and support marketing or remarketing activities.
Cookies are small files stored on your device when you visit a website. They may collect information such as your IP address, browser type, device type, pages visited, time spent on pages and referring websites.
We may use cookies for purposes including:
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Operating and securing the website
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Remembering preferences
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Analysing website traffic and usage
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Improving website content and user experience
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Measuring marketing performance
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Supporting remarketing or advertising campaigns
You can adjust your browser settings to refuse or delete cookies. However, some parts of the website may not function properly if cookies are disabled.
7. Disclosure of Personal Data
We do not sell your personal data.
We may disclose personal data where necessary or appropriate to:
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Our employees, officers, consultants and authorised personnel
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Related companies or affiliates
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Professional advisers, including lawyers, accountants, auditors and consultants
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IT, cloud, website, analytics, CRM, email, form, communication and other service providers
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Business partners, referral partners or subcontractors involved in supporting your enquiry or project
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Government agencies, statutory boards, grant administrators or funding bodies where relevant to the services requested
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Banks, payment processors or administrative service providers where required
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Regulators, law enforcement agencies, courts or public authorities where required by law
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Any party to whom disclosure is necessary to protect our rights, safety, property or business interests
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Any other party with your consent or as permitted by applicable law
Where we disclose personal data to third-party service providers, we will take reasonable steps to ensure that they handle such data appropriately and only for authorised purposes.
8. Government Agencies and Grant-Related Submissions
As part of our services, we may assist clients with grant assessments, funding strategy, proposal preparation, applications, clarifications, claims, appeals, reporting or compliance matters.
Where you instruct us to support such work, we may collect, use and disclose relevant personal data and company information to government agencies, statutory boards, appointed programme managers, grant administrators, auditors, assessors or other relevant parties for purposes connected to the requested services.
You are responsible for ensuring that information provided to us is accurate, complete and authorised for such use.
9. Protection of Personal Data
We take reasonable steps to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
These steps may include administrative, technical and organisational measures such as access controls, internal policies, secure storage, password protection, restricted access and service provider controls.
However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
10. Retention of Personal Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required for legal, regulatory, accounting, audit, contractual, operational or legitimate business purposes.
When personal data is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it, unless retention is permitted or required by law.
11. Accuracy of Personal Data
We generally rely on the personal data provided by you or your authorised representatives.
You should ensure that any personal data and company information you provide to us is accurate, complete and up to date. Please inform us if there are changes to your personal data or if you believe that information we hold is inaccurate.
12. Access and Correction Requests
You may contact us to request access to or correction of personal data that we hold about you.
We may require reasonable information to verify your identity before processing your request. We may also decline or limit requests where permitted by applicable law, including where disclosure would affect the rights of others or where the information is subject to legal, confidential, evaluative or privileged considerations.
13. Transfer of Personal Data Outside Singapore
We may use service providers, cloud platforms, software tools or business partners located outside Singapore. This may involve transferring, storing or processing personal data outside Singapore.
Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the transferred personal data continues to receive a standard of protection comparable to that required under applicable Singapore data protection laws.
14. Third-Party Websites
Our website may contain links to third-party websites, platforms, tools or resources that are not operated by us.
We are not responsible for the privacy practices, content, security or policies of third-party websites. You should review the privacy policies of those websites before providing personal data to them.
15. Children’s Privacy
Our website and services are intended for business users and are not directed at children under the age of 18.
We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take reasonable steps to delete such information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements or business operations.
The updated version will be posted on our website with the revised “Last updated” date. Your continued use of our website or services after any update constitutes your acknowledgement of the revised Privacy Policy.
17. Contact Us
If you have any questions about this Privacy Policy, or if you wish to access, correct or withdraw consent for the use of your personal data, please contact us at:
Real Inbound Consulting Pte. Ltd.
Email: gerald@realinboundconsulting.com
Phone / WhatsApp: +65 8925 4805