Proven Cases of Custom Software Implementation with Grant Support

Leading​ Hotel Operator Managing over 13 Hotels Across 9 Countries

The client is a well-known hotel operator managing a global portfolio of hotels, looking to digitise the management of bookings and revenues across multiple online platforms. We supported them in the implementation of custom-built web-based ERP system that streamlines reservations, guests and property (hotel) management into a centralised platform. Our team performed process analysis and re-design to build the business case and new business expansion strategies, worked with the software vendor to deliver the system, and supported the client to secure significant grant funding to defray all costs involved.

Food Processing & Packing Company of over 70 Staff

The client is a food processing & packing company of over 16 years and 70 staff, looking to digitise operations across their food processing and catering sub-divisions. We supported in the implementation of an ERP system that automates & integrates processes across procurement, sales, inventory, food delivery, HR and finance. Our team performed process analysis to quantify the productivity savings, developed business strategies for digitisation and scalability, and supported the client to secure grants to defray all costs involved.

Civil Engineering & Construction Company of over 40 staff

The client specialises in the design and installation of commercial & industrial scaffolding, steel-works & coatings; and was looking to eliminate inefficiencies in its manual business operations. We supported them in the adoption of a custom-built ERP system that streamlines project management, material procurement, manpower & timesheet tracking, site inspection and customer reporting. We performed process re-design to build the business case, mapped out the business digitisation strategies, and guided the client to secure grants to defray all costs involved.

Established Ice Distributor for 30 Years in South East Asia 

• Client: A prominent ice distribution company in Singapore
• Project: Embarked on a transformative journey to enhance operational efficiency and unlock new revenue opportunities. The goal was to modernize processes and integrate advanced technologies to stay competitive. RIC supported in securing the EDG grant to modernize its technology infrastructure.
• Grant: >$300K covering up to 70% of the actual qualifying costs.
• Supported Costs: (i) ⁠Development and implementation of software solutions such as a multichannel e-commerce management system, (ii) Customized workflow automation modules, ⁠(iii) a transport management system, (iv) a freezer management portal, (v) IoT device development and the proof of concept.

Enhancing Operational Efficiency for a Leading Financial Comparison Portal

• Client: A top financial comparison portal in Singapore that aids consumers in comparing loans, insurance, and credit cards for better financial decisions.
• Project: The company aimed to boost productivity, scalability, and revenue by implementing a customized software system to manage global operations. They sought the Enterprise Development Grant (EDG) from Enterprise Singapore, with Real Inbound Consulting (RIC) providing essential grant application support.
• Grant: RIC helped the company secure over S$90k in grant funding, covering up to 70% of qualifying project costs.
• Supported Costs: The grant covered the (i) ⁠ development and implementation of Oracle NetSuite software (ii) ⁠workflow customization (iii) ⁠multi-subsidiary management (iiii)⁠ expense allocation (v)  amortization schedules (vi) advanced billing (vii) ⁠ financial management integration (viii) (ix) ⁠⁠ fixed assets management (x) ⁠ staff training modules.

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Established Marine Engineering Leader Embarks on Innovative Project

• Client: A renowned marine engineering company in Singapore, with over three decades of experience, sought to innovate and integrate new technologies to enhance its operational capabilities and maintain a competitive edge in the marine sector.
• Project: Our team at Real Inbound Consulting (RIC) provided essential support in securing the Enterprise Development Grant (EDG). This grant was pivotal for the company's project to develop an integrated full electric propulsion system for harbor crafts and selected land-based applications. In addition to securing the grant, RIC also assisted with managing the claims and reimbursement processes, ensuring smooth project execution
  
• Grant : With RIC's expertise, the client secured a substantial grant amount above $200K, covering up to 50% of the actual qualifying costs.
• Supportable Costs : The grant facilitated various enhancements, including (i) development and implementation of an integrated full electric propulsion system (ii) Customized workflow automation modules. (iii) A transport management system. (iv) IoT device development and the proof of concept for these innovative technologies.
  

Money Remittance Firm of over 40 Years

The client is one of the top 10 remittance & money exchange companies in Singapore, spurred by COVID-19 to pivot the offering of its services from physical over-the-counter to online. We supported them in implementation of a customised cloud-based ERP system that digitises the management of Currency & Rates, Remittance Transactions, Currency Bookings, Agent Settlement, Anti-Money Laundering Compliance and MAS Reporting. Our team performed process analysis to define requirements and established To-Be workflows, mapped the future digitisation and business growth strategies, and guided the client to secure grant funding to defray all costs involved.

Chemical & Pharmaceuticals Engineering Firm of over 190 Staff

The client provides engineering solutions to global clients in Energy, Chemicals and Pharmaceuticals. They are looking shift away from manual operations into a highly-digitised mode of management. We supported them in the adoption of an ERP system that automates projects management, projects sales, procurement, inventory, fleet management, HR and finance. Our team built the business case via a process study and quantification of hours to be saved, worked with the software vendor to deliver the system, and guided the client to secure grant funding to defray all costs involved.

Vegetables Wholesaler & Distributor of over 20 Years

The client is an established wholesaler of fruits and vegetables supplying to renown restaurants and Michelin-star chefs. It was looking to digitise its wholesale and distribution operations to keep up with the times and advent of e-commerce. We supported them in the implementation of a suite of web-based ERP and mobile application for them to digitally manage all of their procurement, customers, stock, sales orders & delivery, product catalogue & pricing, and finance. Our team helped quantify productivity and cost savings of adopting the system, worked with the software vendor to deliver the system, and guided the client to secure grant funding to defray all costs involved.

Leading Automotive Financing Institution of over 40+ years

We helped a leading financial institution in Singapore digitise their manual operations across departments and business functions by adopting a customised ERP software, realising 63% reduction in man-hours spent across the organization. As-is and To-be processes were mapped out & redesigned, along with Cost Benefit Analysis done to evaluate technology vendors and facilitate management's decision-making. We also supported the client in securing grants for the project.​

​Warehousing & Logistics Company​

​We supported the client in implementation of a bespoke ERP solution to automate processes in goods receipt & picking, warehouse operations, orders management and delivery scheduling & planning. With minimal upgrade to the physical infrastructure of their warehouse, the organization's productivity improved by over 60% and business volumes increased almost two-fold within one year. ​We also supported the client in securing grants for the project.​

Water Solutions Engineering Company​

We helped a multiple award-winning engineering company of over 12 years implement an ERP software to manage project costs, material procurement,  inventory and labor deployment. The company reaped productivity benefits that exceed 10 times the cost of the system over a 3 year period, reducing man-hours spent on manual processes by 65.6% across their 40+ staff across their Singapore and Malaysia operations.​  ​We also supported the client in securing grants for the project.​

Established Pastry Producer​ of 15+ years

We helped an established pastry production and distribution group of over 15 years and 420+ staff implement automation equipment in their central bakery, reducing the time spent to transport inventory across multiple levels of the factory by more than 60% per staff.​ Government grants were secured to co-fund the purchase & installation with clear benefits to the elderly workers.

Established Law Firm​ of 22+ years

We helped a law firm of over 22 years and 60 staff digitise and optimise processes for their property conveyancing operations, process analytics, human resource management, finance and client relationship management. As a result, workflows were transformed, leading to 57.6% savings in man-hours spent, better retention of staff and increased level of service professionalism.​ ​We also supported the client in securing grants for the project.​

Maritime & Shipping MNC​ 

Our team helped international shipping companies digitise and scale their shipping business across multiple countries. ​We helped the client leverage innovation and productivity grants by the relevant govt. agency to implement maritime ERP systems that facilitate chartering & voyage planning, voyage operations, voyage financials, risk management and business intelligence analysis. 

Diversified Insurance Agency 

We helped an insurance-agency company of over 8 years and 20+ staff  implement an ERP system that automates insurance intermediary business' workflow, general insurance policy sales, insurance claims management and premiums receivables / payables management. The implementation led to 45.7% savings in man-hours, increased staff retention and a 50% increase in the per-week capacity to generate quotations. ​We also supported the client in securing grants for the project.​

Established Child Care Operator​

We supported the client in the implementation of a customised childcare teacher & students management system across multiple centres under the lead operator in Singapore.​ Each centre had their day-to-day operations digitised, benefitting 15+ teachers and admin staff on average. Manual punch-card systems were replaced by biometrics clock-in systems. HR, payroll and finance procedures were streamlined, leading to more than 25% improvement in productivity. ​We also supported the client in securing grants for the project.​

Renowned Food Catering Company of 36+ years

We facilitated the implementation of an ERP system to automate core operations of a food catering company: from in-kitchen preparation scheduling and packing to delivery planning, marketing, invoicing and payment collections. The company's website was integrated to the ERP to facilitate seamless order confirmation, quote generation and processing.​ Average process time for key functions were reduced by 50-70%, resulting in greater growth capacity and shorter sales cycle. ​We also supported the client in securing grants for the project.​

Leading Commercial Vehicle Leasing Group

We supported a leading commercial vehicle leasing group of companies in their digitisation of their operations. These include vans & trucks leasing operations, vehicle inspection & servicing workflows, sales management and commercial contracts enforcement. We supported them in securing grant support of 50% of the digitalisation costs. As a result, the group is expected to save around 483 hours per week, equating to about 70% time savings overall.

Education Centre with Multiple Outlets 

We sup​ported a leading language education centre of over 27 years to implement  integrated systems to streamline operations in Students Management, Parents Communications Management, Payments Processing, Tutor Management, Sales, Finance and HR. We guided the client in securing grants to defray the cost of system implementation. The client is expected to yield 16.3 times of value over the cost invested, in addition to having built a technological foundation to scale the brand overseas, increase level of professionalism to customers and increase staff (teachers) retention rates.

Established Furniture Retailer

We sup​ported the company in their implementation of a customized software platform for the management of distribution channels, procurement, inventory and delivery & collections logistics. Integrations were built to link to 3rd party accounting & finance software and e-marketplace platforms (Lazada, Shopee, Qoo10). We supported the client in securing grants to defray the cost of the project. The company is expected to yield about $373,077 value of time saved over 5 years, and an average of 74.3% of time saved on operations.